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starting over ( if not possible to recover master password)

olegatulis
olegatulis
Community Member
edited July 2018 in Memberships

Hey guys,

I sent email yesterday but haven't gotten a response so I'm trying here.

I lost my password for 1password cloud. I tried all options to recover password(as I have secret key but lost corresponding master password). nothing helps. Could you please destroy my account or do whatever you have to do so I can create a new password?

Thanks!

ref: RQD-12281-641

1Password Version: current
Extension Version: current
OS Version: OS X 10.13.6
Sync Type: don't remember

Comments

  • olegatulis
    olegatulis
    Community Member

    just in case - #RQD-12281-641

  • Meek
    Meek

    Hey @olegatulis, I'm sorry to hear about the lost Master Password! In over to help you start over, we'll need to continue over email. You should hear back from us shortly - we'll continue over email.

  • olegatulis
    olegatulis
    Community Member

    I’m waiting to hear from you...

  • Ben
    Ben

    @olegatulis

    I understand. My apologies. Our team is working as quickly as they can to respond to everyone. We’re working on a first come first served basis. We should be with you shortly.

    Ben

This discussion has been closed.