HELP! Two-Factor Auth NOT WORKING

[Deleted User]

Hi all,

after logging in to my 1password web account, a 6-digit number is asked.
No problem so far - worked until today morning.

The website is not accepting the 2FA code anymore.

What can I do?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

AGAlumB

@remo10: You'll need to have the date/time/zone set correctly on your device in order for valid Time-based One-Time Passwords to be generated. "Automatic" does not always result in an accurate time, especially on Wi-Fi-only devices. What OS are you using?

[Deleted User]

Hi, thanks for your fastreply.
All my devices (mac, ios, windows) are in time.
I think something went wrong during enabling 2fa ....
-remo

AGAlumB

@remo10: Are you still seeing an incorrect code? And is it the same incorrect code across all devices? If something went wrong during setup, you wouldn't have been able to complete it: a valid TOTP code is needed to enable it in the first place.

ref: BRT-34656-649

filipepinheiro

I'm also having this problem.
Two factor was working fine up to a few weeks ago. Now it does not and I'm locket out of my account.
What can I do to have access to my account again?

Ben

@filipepinheiro

Please send us an email to support+forum@1password.com from the email address associated with your 1Password account. When you email in you’ll get a support ID back. Please post that here.

Ben

filipepinheiro

Thanks for the comment Ben.
I had already, previously, sent an e-mail to your support e-mail. Here is the reference support ID: [#DTG-18938-329]
In this e-mail I just described my issue, the same way I did here.

Thank you.

Filipe

Ben

Thanks, @filipepinheiro, you didn’t mention that you had already contacted us. :) We’ll be in touch soon.

Ben

ref: DTG-18938-329

filipepinheiro

Thanks Ben!

Ben

No problem. :)

Ben

envoy510

I have the same problem. My support ID, which I got a few minutes ago is [#EFG-87728-112].

AGAlumB

@envoy510: Ultimately you're going to need to fix the device/app being used to generate the codes in order for them to be correct so they work, but I'll follow up with you via email and we can discuss specifics.

ref: EFG-87728-112

envoy510

I emailed in a bunch of data and haven't heard back... don't know what the protocol is, so mentioning it here. Thanks.

ionescuac

Hi, I ran into this issue earlier this week. Try going to start.1password.com and removing your account from your browser, and re-login from scratch. You'll need your secret key to do so. For some reason the local storage/cookies get corrupted and this was a fix that worked for me.

envoy510

@ionescuac YOU THE MAN (or WOMAN)! That did it. Whew!

Thank you!!

Ben

Thanks for chiming in here @ionescuac! That’s really good information to have.... we’ll have to do some testing with that. And thanks for the update @envoy510. Glad to hear that worked.

Ben