How to delete my old account and create a new one on the same email address if I lost my secret key

florin

I lost my secret key and I definitely cannot sign in my account. I need to delete the account connected with my gmail address and create a new one on the same address after.

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Referrer: forum-search:Delete my old account and create a new one on the same address

MikeT

Hi @florin,

Thanks for writing in.

Have you tried going through all of the perviously authorized devices to find the secret key or is it that you cannot remember the master password to unlock 1Password on the authorized devices? Please read this guide to see if you can recover the secret key from the authorized devices: https://support.1password.com/secret-key/

If you can't find it, please email us at support+startover@1password.com with the link to this thread and your forum username included.

Thanks!