Using 1Password 6 on my Macs and whatever version (latest?) on my iPhone iOS 12
I don't have an account. I don't want an account. I have paid for 1Password before and I don't want to keep paying for it repeatedly.
How do I upgrade to 1Password v. 7.x?
I've also had trouble with syncing. I mentioned that I think that I'm syncing with iCloud, but I'm not certain. I had been syncing with Dropbox but one particular password wouldn't sync. I changed to iCloud and I think that password which wouldn't sync finally did sync.
1Password Version: 1Password 6 Version 6.8.9 (689001) AgileBits Store
Extension Version: 4.7.3
OS Version: 10.13.6
Sync Type: iCloud (I think)
Comments
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You will have to pay for 1PW7, either as a new licence or by taking out a subscription. You don't have to subscribe.
However (in common with most but not all major software developers), although you can use a 1PW6 licence as long as 1PW6 itself works on your OS, major upgrades such as to 1PW7 require a further payment.
If you want to buy a licence for 1PW7, in the initial Welcome screen, beneath the large green Subscribe button you will, in small print, the words "Need a licence. We have those too." This is a clickable link leading you to a page where you can buy a licence.
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I have to pay, yet again. Well, doesn't that stink.
Not satisfied with taking customer's money once, AgileBits just has to keep taking it again and again and again. I can't think how many times I have paid for upgrades, but this is once too often. I have been a staunch supporter of 1Password, advocating that friends and acquaintances alike use a password manager, and specifically this, but no more.
"in common with most but not all major software developers" - in your reply almost sounds like a reason to introduce this further payment and subscription system. Well, just because one company or person does something stupid, greedy, and unethical is no reason for anyone else to follow suit.
Danco, I'm not sure why you have a smile on the face of your avatar, but you can wipe it off.
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Ok, understand You have to pay for v7. But how do I keep v.6 on my new MacbookPro?
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@froggy56 I don't usually reply to posts like yours, but since you seem to be living under a few misunderstandings, I couldn't resist.
- Like you and I, @danco is a user (NOT and employee of AgileBits) of 1Password products and he tries to be helpful when there are questions posted on this public forum. Personally slandering him for helping you is way out of line.
- His avatar was assigned by the forum software, as is mine--though his smile is probably more genuine than mine.
- Commercial software has been for sale and charging for upgrades since the very beginning of computers. Minor updates are often made for free or at nominal cost. Major upgrades--going from version 6 to version 7 of 1Password, for example--are usually accompanied by a meaningful fee. AgileBits probably didn't do themselves any favors by making the upgrades from v.4 to v.5 and v.6 free.
- You are free to continue using 1Password 6 for as long as you like.
- An AgileBits employee will be along soon to help you with your 1Password problems.
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Ok, understand You have to pay for v7. But how do I keep v.6 on my new MacbookPro?
@xJannex: Good question! The answer is: it depends. If you purchased through the Mac App Store, you can download it again from your Apple ID's purchase history. If you purchased it directly from AgileBits, you'll need your license. If you're not sure which, you'll have an email receipt either way that will tell you. And if you've misplaced an AgileBits license, shoot us an email at sales@1password.com with the details and we can help you find it. Cheers! :)
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@froggy56: Your existing license will never expire, so you can continue to use the version you paid for indefinitely. We do hope you'll see a value in the new version, since we put a lot of effort into making it, but certainly if you're already satisfied with what you have...well, we're pretty happy about that too, as we made that as well. Cheers! :)
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@vplewis, thanks for your reply.
First things first, I don't believe that I slandered him in any way. I showed my post to other people before I made it in order to avoid exactly that. I am not in the habit of slandering people. Those with whom I engage know me to be a very direct person who says what he thinks without hesitation, but slander is not something that I do. People who can't cope with my directness do give various names to it, but I haven't previously been accused of slander. I'm quite shattered by your words. That's my take on it.
I will admit to being confused by danco's status. For my misunderstanding, I can only sincerely apologise to him. I would do so, directly, if I knew how. I clicked on his username, but I couldn't see a way to message him directly. Again, I could be mistaken.
I'm not going to get into a discussion about avatars.
I will disagree with you about the charging for upgrades since the very beginning of computer. But then you'll disagree with my assessment of the situation. I know my experience. You know yours. I will agree with you that AgileBits didn't do themselves any favours by charging for some upgrades and not charging for others. Confusion reigned supreme, in my opinion.
Yes, I'm free to use 1Password 6 for as long as I like - as long as it works with updates to Mac OS. And there's an example of major commercial software which is regularly upgraded at no cost to the user.
By the time I post this reply, there may or may not be an AgileBits employee to "help" with my 1Password problems. But this reply has taken me well over 24 hours - probably closer to 48 hours - to write. That might give you an indication of the negative impact your words have had on me.
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I will admit to being confused by danco's status. For my misunderstanding, I can only sincerely apologise to him. I would do so, directly, if I knew how. I clicked on his username, but I couldn't see a way to message him directly. Again, I could be mistaken.
For the record, as it may be of interest to many people, the only posters who are staff members have this clearly noted to the right of their post.
And I can't see why you couldn't message me directly. Again (for general interest) clicking on the user name should get you to a page with a button marked Message, and clicking on that lets you write a message. Did that not work for you, or did you miss the button? Anyway, I accept your apology.
I don't want to get involved in an acrimonious discussion (all too common on the internet), so will say no more at present.
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Well, as I said in the part where you quoted me, I did click on the username, but I couldn't see a way to message you.
I have tried it three times in this session. I have clicked or tapped on your username three times but nit been able to write a message to you. There is no button to be clicked or tapped.
Thank you for accepting my apology.
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Very strange, wonder what is going on. I've just messaged you by clicking on your name which takes me to a page where I can click a button marked Message. Weird.
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And I can't see why you couldn't message me directly. Again (for general interest) clicking on the user name should get you to a page with a button marked Message, and clicking on that lets you write a message. Did that not work for you, or did you miss the button? Anyway, I accept your apology.
I have tried it three times in this session. I have clicked or tapped on your username three times but nit been able to write a message to you. There is no button to be clicked or tapped.
@danco, @froggy56: I'm really sorry for the for the confusion there. That's our fault. A long while back we disabled private messages for regular forum accounts. Only moderators and 1Password staff can initiate private messages, though the receiving user can respond at that point. We were running into issues where staff were getting private messages from users when away, and then the customer had to wait until that specific staff member returned (and checked their forum account) to hear back — unlike email, where any staff member can see messages and reply. We just want to make sure messages aren't going into a black hole by being sent only to a single person. It doesn't come up often at all (which I'm sure is why danco wasn't ware of this), but again, I apologize that this decision complicated things further in this case. :blush:
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@froggy56: I'm not sure that a comparison to Apple is very apt, considering their business is hardware not software products. 1Password is literally the only product we make, so we sort of need to charge for it. But it's an interesting point. :)
Anyway, I think this discussion got off the rails a bit, but it looks like we're getting back on track. Is there something I (or one of my other colleagues here at AgileBits) can help you with? We're happy to answer general questions about 1Password, or help if you're having a specific issue. In your original post you mentioned sync. If you're still having difficulty with that, definitely check what sync method you're using in 1Password Preferences > Sync. Please let me know either way and we'll go from there. :chuffed:
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Thanks for the explanation. I'm afraid I had just assumed that, like many forums, private messages could be sent by anybody.
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If you're still having difficulty with that, definitely check what sync method you're using in 1Password Preferences > Sync. Please let me know either way and we'll go from there.
I'm syncing with iCloud at the moment, and it seems to be working. When it stops, I'll be back in touch with someone here. I said "when" because I'm constantly having to chop and change because either Dropbox or iCloud works for a while, then stops, and I have to switch to the other. Repeat ad nauseum.
The other error which keeps occurring is "failed to connect to 1Password Mini" on startup. There were some self-help fixes some time back, but none of them fixed the issue for me. I tried reporting the error through one of your channels but I got nowhere then, either. It happens on both of my Macs, and has continued to occur through various updates to 1Password and to Mac OS.
If you can fix the issue for me, I'll be happy to write to Mr 1Password and tell him that you're worth more money!
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I'm syncing with iCloud at the moment, and it seems to be working. When it stops, I'll be back in touch with someone here. I said "when" because I'm constantly having to chop and change because either Dropbox or iCloud works for a while, then stops, and I have to switch to the other. Repeat ad nauseum.
@froggy56: Thanks for clarifying. That doesn't make any sense, and I'm sorry to hear it. Sounds really frustrating. Unfortunately we don't have any special insight into or control over iCloud (or any other software/services made by other companies), but it's worth following the steps in this guide to make sure that you have everything setup correctly:
If you’re having trouble syncing with iCloud
That could help you avoid having issues altogether, or at least help to resolve them if and when you do. And Apple can certainly help if you continue to have difficulty with iCloud. I've had good experiences with them myself. :)
The other error which keeps occurring is "failed to connect to 1Password Mini" on startup. There were some self-help fixes some time back, but none of them fixed the issue for me. I tried reporting the error through one of your channels but I got nowhere then, either. It happens on both of my Macs, and has continued to occur through various updates to 1Password and to Mac OS. If you can fix the issue for me, I'll be happy to write to Mr 1Password and tell him that you're worth more money!
Ah, gotcha. That's definitely not related to iCloud. But having multiple copies of the 1Password app can result in macOS launching a different copy of 1Password mini in the background, which prevents it from functioning correctly (two different 1Passwords cannot talk to each other). If you do a Spotlight search for "1Password", that can help you find those you have in various places. Drag all of them to the Trash, restart your Mac, and then install a fresh copy from where you purchased it — either our website or the Mac App Store. That should get you sorted, but we're happy to take a look at diagnostics if you continue having trouble:
https://support.1password.com/diagnostics/
Please send it to support@1password.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:
[#TCN-36773-716]
If you’re reading this and you are not froggy56, this Support ID is for froggy56 only. Please ask us for your own if you also need help.
This will link it to our current conversation. Once we see it we should be able to better assist you. Thanks in advance!
ref: TCN-36773-716
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