Removing a team account

dsimoes
dsimoes
Community Member
in Business and Teams

I use 1P for my personal vault and at work, signed us up for the team plan.
On Friday, I left the company. I was convinced that mine was the admin account, so we renamed it from me@mycompany.com to ops@mycompany.com. 1P started asking me to reenter the master team password every time. I tried deleting the account, no luck.
I went in and renamed it back to the original me@mycompany.com but it''s still asking me to reenter the master every time.
1P is now crashing on my mac on a regular basis. I am on good terms with the company and still have access to the 1P team account, but I want it off my personal systems asap.

I filed a support ticket over the weekend, it's now Wed and I have received no response.
Support request is NZV-99164-632. Can someone please assist?

Perhaps unrelated, but the Safari extension in mojave seems to not be working right, so I've switched to Firefox in the meantime.

1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: OSX 10.14
Sync Type: dropbox/team

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @dsimoes: Thanks for reaching out. I'm really sorry for the trouble. That certainly sounds like an odd issue. I've located your email, and I'll reply there shortly to get some more details so I can give you next steps to get sorted.

    ref: NZV-99164-632

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