Firefox plugins not working, reinstall baits for password X without stating no need.

photopilot
photopilot
Community Member
in 1Password in the Browser

My wife was trying to get the plugin re-installed for her browser and accidentally purchased ver X. Can't seem to get either working now. Don't want X. Just want the main ver 7 to work.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:wife tried to get plug in for browser and accidentlly bought password X

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @photopilot,

    If a 1Password account has been created and you really don't want it then its worth noting that they start with a 30 day trial so there is time to cancel.

    You will find that our "Downloads - 1Password" page just below the first download link will display options for two extensions. 1Password X is on the left and the companion extension is available on the right. If you remove the 1Password X extension and install the companion one (titled 1Password extension on the page) that should connect to the working copy of 1Password on the machine.

    If you're seeing an error in Firefox about a connection failure our support page If you see “the add-on could not be downloaded” in Firefox should help.

    Does that get things up and running again?

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