I can open my 1password on my computer

rlovitz

I just updated my computer to Mojave and now I can't open 1password, which is a big problem for me. I keep getting error messages. I am also unable to update my 1password program

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1Password Version: 6.0
Extension Version: none
OS Version: OS Mojave-10.4.1
Sync Type: Not Provided

Lars

Welcome to the forum, @rlovitz! I'm sorry for the trouble. 1Password 6 for Mac should work on macOS 10.14 (“Mojave”), but you indicated you're using 6.0? Is that correct? If so, that's a very old version of 1Password 6 for Mac -- can you clarify what specific version you're using?

rlovitz

I was thinking of upgrading to 1password 7, but is there a discount for previous users? I've had the family plan since 2016 and paid to upgrade once since then.

Lars

@rlovitz - we definitely recommend using the current version of 1Password (version 7). The regular retail price of a license is $64.99, but right now, it's on sale at the launch special price of $49.99.

However, family licenses are no longer sold, as our new product for families is 1Password Families. Do you have multiple family members in your household that use (or want to use) 1Password? If so, you may want to consider migrating to a 1Password Families account. It's got a lot of advantages, but for people with multiple users in a household, one of the biggest is cost. If you've got four people, for example, each one would need his/her own license...and that can get expensive quickly. A 1Password Families account, by contrast, is only $4.99/mo for up to five people, and includes access to all four of our 1Password apps (Mac, Windows, iOS and Android), so even if people have different device configurations, everyone can just install the latest version and go!

If your original purchase of 1Password license(s) was in 2016, you shouldn't have had to pay anything since then, because he didn't have any new version upgrades to 1Password for Mac in that time (until 1Password 7 for Mac, just in May of this year).

I'm also concerned that you can't get 1Password working on your Mac -- what happens when you double-click it to launch (from your Applications folder)? What do the error messages say, and what steps have you taken so far to try to solve this?

rlovitz

Process: 1Password [1111]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: ws.agile.1Password
Version: 3.8.22 (32010)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password [1111]
User ID: 501

Date/Time: 2018-11-13 23:09:56.816 -0500
OS Version: Mac OS X 10.14.1 (18B75)
Report Version: 12
Anonymous UUID: 0882F00D-56D6-A626-363F-92F471A6631E

Sleep/Wake UUID: 31AA299E-9E53-40B6-B4DF-75312CA52206

Time Awake Since Boot: 4100 seconds
Time Since Wake: 2400 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
øÏùIˇ
Assertion failed: (0), function compress_data_to_8_bit, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/CoreGraphics/CoreGraphics-1247.4.1/CoreGraphics/Images/CGImage.c, line 640.

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff78ba3b86 pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff78c59c50 pthread_kill + 285
2 libsystem_c.dylib 0x00007fff78b0d1c9 abort + 127
3 libsystem_c.dylib 0x00007fff78ad5868 __assert_rtn + 320
4 com.apple.CoreGraphics 0x00007fff4be01c6f CGImageMaskCreate + 1185
5 ws.agile.1Password 0x0000000100026276 0x100000000 + 156278
6 ws.agile.1Password 0x00000001000268e5 0x100000000 + 157925
7 ws.agile.1Password 0x00000001000237ce 0x100000000 + 145358
8 com.apple.AppKit 0x00007fff48dd436e -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1697
9 com.apple.AppKit 0x00007fff48f69c80 -[NSNib _instantiateNibWithExternalNameTable:options:] + 679
10 com.apple.AppKit 0x00007fff491f836c -[NSNib instantiateNibWithOwner:topLevelObjects:] + 233
11 ws.agile.1Password 0x0000000100027335 0x100000000 + 160565
12 ws.agile.1Password 0x000000010000c829 0x100000000 + 51241
13 ws.agile.1Password 0x0000000100008f11 0x100000000 + 36625
14 ws.agile.1Password 0x000000010000c26c 0x100000000 + 49772
15 com.apple.CoreFoundation 0x00007fff4b8ec3f2 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12
16 com.apple.CoreFoundation 0x00007fff4b8ec36c _CFXRegistrationPost_block_invoke + 63
17 com.apple.CoreFoundation 0x00007fff4b8ec28d _CFXRegistrationPost + 398
18 com.apple.CoreFoundation 0x00007fff4b8f46d9 ___CFXNotificationPost_block_invoke + 87
19 com.apple.CoreFoundation 0x00007fff4b85be8a -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
20 com.apple.CoreFoundation 0x00007fff4b85b24d _CFXNotificationPost + 742
21 com.apple.Foundation 0x00007fff4dbe398b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
22 ws.agile.1Password 0x00000001000fbaf7 0x100000000 + 1030903
23 com.apple.Foundation 0x00007fff4dc83abb __NSThreadPerformPerform + 327
24 com.apple.CoreFoundation 0x00007fff4b8a5155 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
25 com.apple.CoreFoundation 0x00007fff4b8a50fb CFRunLoopDoSource0 + 108
26 com.apple.CoreFoundation 0x00007fff4b888b95 __CFRunLoopDoSources0 + 195
27 com.apple.CoreFoundation 0x00007fff4b88813e __CFRunLoopRun + 1219
28 com.apple.CoreFoundation 0x00007fff4b887a28 CFRunLoopRunSpecific + 463
29 com.apple.HIToolbox 0x00007fff4ab20b35 RunCurrentEventLoopInMode + 293
30 com.apple.HIToolbox 0x00007fff4ab20774 ReceiveNextEventCommon + 371
31 com.apple.HIToolbox 0x00007fff4ab205e8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
32 com.apple.AppKit 0x00007fff48ddceb7 _DPSNextEvent + 997
33 com.apple.AppKit 0x00007fff48ddbc56 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
34 com.apple.AppKit 0x00007fff49182cd2 -[NSButtonCell performClick:] + 926
35 com.apple.AppKit 0x00007fff490d62cf -[NSApplication(NSResponder) sendAction:to:from:] + 312
36 com.apple.AppKit 0x00007fff491414b2 -[NSControl sendAction:to:] + 86
37 com.apple.AppKit 0x00007fff490d22c7 -[NSTextField textDidEndEditing:] + 929
38 com.apple.CoreFoundation 0x00007fff4b8ec3f2 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12
39 com.apple.CoreFoundation 0x00007fff4b8ec36c ___CFXRegistrationPost_block_invoke + 63
40 com.apple.CoreFoundation 0x00007fff4b8ec28d _CFXRegistrationPost + 398
41 com.apple.CoreFoundation 0x00007fff4b8f46d9 ___CFXNotificationPost_block_invoke + 87
42 com.apple.CoreFoundation 0x00007fff4b85be8a -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
43 com.apple.CoreFoundation 0x00007fff4b85b24d _CFXNotificationPost + 742
44 com.apple.Foundation 0x00007fff4dbe398b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
45 com.apple.AppKit 0x00007fff491e4d6f -[NSTextView(NSPrivate) _giveUpFirstResponder:] + 433
46 com.apple.AppKit 0x00007fff4911064f -[NSTextView doCommandBySelector:] + 200
47 com.apple.AppKit 0x00007fff49110563 -[NSTextInputContext(NSInputContext_WithCompletion) doCommandBySelector:completionHandler:] + 228
48 com.apple.AppKit 0x00007fff49105749 -[NSKeyBindingManager(NSKeyBindingManager_MultiClients) interpretEventAsCommand:forClient:] + 2946
49 com.apple.AppKit 0x00007fff498074aa __84-[NSTextInputContext _handleEvent:options:allowingSyntheticEvent:completionHandler:]_block_invoke.1203 + 342
50 com.apple.AppKit 0x00007fff498072eb __84-[NSTextInputContext _handleEvent:options:allowingSyntheticEvent:completionHandler:]_block_invoke_3 + 74
51 com.apple.AppKit 0x00007fff4910c8a8 -[NSTextInputContext tryHandleEvent_HasMarkedText_withDispatchCondition:dispatchWork:continuation:] + 87
52 com.apple.AppKit 0x00007fff49807271 __84-[NSTextInputContext _handleEvent:options:allowingSyntheticEvent:completionHandler:]_block_invoke.1193 + 240
53 com.apple.HIToolbox 0x00007fff4ab8a619 __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_5 + 70
54 com.apple.HIToolbox 0x00007fff4ab894dd invocation function for block in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 110
55 com.apple.AppKit 0x00007fff498003d6 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke.338 + 575
56 com.apple.AppKit 0x00007fff49106e5a __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke_2 + 74

rlovitz

There is a copy of part of the error screen that pops up every time. I don't know what that means.
I have actually never used the family license anyway. I"m the only one that uses it.

Ben

Thanks @rlovitz. That means you're running an incredibly old version of 1Password (version 3). The version of 1Password you are trying to launch was released in mid-2014. It probably isn't fair to expect it to work on Mojave. :) Please move that copy of 1Password to the trash and download a fresh copy of the latest version:

Download for Mac | 1Password

Ben

rlovitz

Ok. I guess I bought it before 2016! so will it still have all my passwords? I'm scared to put it in the trash!
`

rlovitz

I already downloaded 7 and I see my passwords, so I guess I just need to pay for the membership and then trash the old version?

rlovitz

Also, can I get it back on my phone now?

Ben

With a 1Password membership you'd have access to your data on all of your compatible devices using the latest version of the 1Password software by signing into your 1Password.com account. That'd be the best way forward. :)

Ben