I have been purchasing and using 1Password since before I can even remember. The first license I can verify was v3 from 2012, but I'm sure I used v1 or v2.
Before I complain, I will thank you for finally automatically saving the 1Password license in 1Password. When I went to save my v7 license, it was already there... WHAAAA?!?!? Magic! That's some serious software inceptioning!
I have never thought twice about purchasing a new license from AgileBits - until today. AgileBits has been very kind in that I only paid for one version and usually got the next one free. When it was time for a significant update, I paid - no questions asked. I have always recommended 1Password to everyone that has ever complained about forgotten or numerous passwords (and that is close to everyone I know).
But this time was different... Trust me, I understand the monthly fee structure and how beneficial it can be to AgileBits. I am no id10t when it comes to computers, but you had made it VERY difficult for many of your loyal customers to continue to support you. After nearly an hour of googling and searching for why my password database was Read-Only after a 1Password Safari extension install (Chrome was fine), I found the hidden "Standalone" license purchase you hid from many people to entice them into a monthly account. I get it. Seriously, I do. I have paid maybe over $100 in the past 6 years for 1Password. But this update made me have some very hateful thoughts about 1Password for a short period of time and I had NEVER thought I would have anything bad to say about 1Password. So, let me please write to you about my recent experience...
Thank you for saving my hundreds (if not thousands) of passwords over the years. Thank you for providing an easy and powerful password management software that has saved me so much trouble and allowed me to tease people in telling them my password is Command-"\". Thank you for simplifying security and helping me make my digital life safe by allowing me to "remember" strong and complex passwords for countless websites and services.
After all of my words, I hope you listen to my next statements.
Please do not make me stop recommending 1Password to friends and family... Please don't purposely make it difficult for users (especially the ones who supported you from the start) to chose between a one-time fee or a monthly subscription. You had almost lost a customer, and I am still debating if I will recommend this software anymore.
For all of the support you have had through the years, you could have been more upfront about these changes. I honestly felt tricked into being forced into a monthly subscription.
What do I want? Like the title said, this is not a post to ask a question. I don't want a discount. I don't want a free license. I don't want to pay a monthly fee.
What I want is to continue to support AgileBits in the future. Please continue to be upfront and honest with your customers and users. Please don't make me lose faith in one of the only software programs that I have used religiously for 6+ years.
My apologies for the long post. It will hopefully be my last. I promise to not do it again if you treat us kindly in the future.
1Password Version: Almost all of them
Extension Version: Not Provided
OS Version: Mac and IOS
Sync Type: iCloud