WTF happened; suddenly my categories are gone, and I cannot add custom fields, etc. Auto update??

I noticed the other day much functionality is gone. I'm finally getting around to trying to figure out what happened.
I was gifted the app by a friend (years ago), and it must have been the Pro version because that appears to be all the functionality that's now gone. And I cannot restore using my Apple ID; it refuses, and says I must use the Apple ID used to purchase it... which of course I cannot do, since my friend purchased it. Now what.

1Password Version: 7.2.2
Extension Version: Not Provided
OS Version: iOS 12.1
Sync Type: Not Provided
Referrer: forum-search:restore purchase


  • MeekMeek

    Team Member

    Hey @TimeFramed,

    I'm sorry for the trouble! It looks like you upgraded to 1Password 7. This is a paid upgrade over the previous version, so that would explain why the version you were gifted won't work to unlock this version. If you'd like to continue using 1Password 7, the best option is to sign up for a 1Password membership:

    Let me know if you have any more questions!

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