Create a new account with old email

subhransu

Hi 1Password Team,

I forgot my 1Password master password. However, managed to export the data.

I can create a new account, but my subscription is with the old account. I want to use the old email and subscription with the new account.
Is it possible?

I contacted through email, and this is the reference number: #PWZ-55573-137

Thanks,
Subhransu

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Referrer: forum-search:New account with old email

subhransu

Thanks - 1Password team for helping me with the deletion process.

I can use my old email now after deleting the account and after creating a new one with the same email. The data export worked like a charm (while I still had access to 1Password vault on another device). Without that, I don't know how many hours I would have been spending to reset the passwords of all my accounts.

if anyone on this forum is facing a similar problem, then drop 1Password team an email, and they will take care of the rest.

Ben

Thanks for the update @subhransu. I'm glad to hear our team was able to assist via email. If we can be of further assistance, please don't hesitate to contact us.

Ben