unable to update to v4.08
Comments
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Hi @kq12,
I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.
You mention that your computer is running OS X 10.5. Unfortunately 1Password 4 requires 10.8.5. If you are unable to upgrade your operating system, your best bet is to stick with 1Password 3. :)
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Hi @kq12,
@JasperP is usually right ... I think I had my brain on backwards there for a bit. If you are, in fact on 10.8.5 (which does make a lot more sense!), it sounds like you might have fallen victim to a weird App Store bug. The best thing to do here is to restart the device and try again in a bit. Unfortunately, we don't know what might be causing this, but it is somewhere on Apple's end.
I do apologize for the inconvenience!
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Yes, I meant 10.8.5 OS X. I will restart Mac, go to app store and see what happens.
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I just rebooted the machine, and I am getting the same error message from the app store. Never had this problem with any other app. Is there another site I can update from?
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The app is located in the applications folder and also in another folder ../Applications/1Password.
Which one should I delete?0 -
Hi @kq12,
Again I find myself apologizing for the delay in responding.
If you have multiple copies of 1Password installed, you can remove both. Please let me know if you're still having difficulties (if you use "@Megan" I'll get a notification when you respond so you won't have to spend days waiting for help again!)
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