Datafile on dropbox not found

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andretr
andretr
Community Member
in Android

I installed the Android Beta and it asked me to look for data file in DropBox. It connected with dropbox and on my Mac, I did a backup of my data file and copied it to my DropBox account, but the Android Beta does not see the file.

I am using 1Password 3.8 on the Mac.

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  • saad
    saad
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    Hi @andretr. I am really sorry to hear that. :(

    Could you please send us a Diagnostics Report from your Mac?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+androidbeta@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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