Dropbox not synching my files across iMac, iPad, iPhone again!


I'm running the latest versions of Dropbox (2.6.2) and 1PW (4.1.3) on all my devices. New entered website login info won't sync. Uninstalled / reinstaslled 1PW on iPhone, turned Dropbox on / off - nothing. Each device has different total number in "All items"

Really, I want to remain a customer but all these bugs are making me rethink keeping 1PW. Please advise.


  • MeganMegan

    Team Member

    Hi @emaahs,

    I'm so sorry to hear about the trouble you're having keeping things synced up. We'll need just a bit more information from you to track this down:

    • Could you please send us a Diagnostics Report?


    Then attach the entire file to an email to us: [email protected] agilebits .com

    • In your email, please include the following:
    • A link to this forum thread
    • The version number of 1Password on your iOS devices (can be found in the Settings tab)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • Hello Megan,

    Did as you asked...I look forward to your reply / resolution.

  • MeganMegan

    Team Member

    Hi @emaahs,

    Thanks so much for sending that Report along! We'll follow up directly via email so that we don't get thing muddled up between here and there.

This discussion has been closed.