How to repair logins?

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pomme4moi
pomme4moi
Community Member
in Mac

For some reason a number of my logins have stopped working. When I click on a login item in 1P (not 1P mini), the website logon page comes up, but the user name and password fields are not auto-populated by 1P. Is there an easy way to fix this without creating a new login entry in 1P? Thx

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  • Ben
    Ben
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    Hi @pomme4moi

    Sometimes websites will change their login page, and usually the only (/easiest) way to fix this is to save a new login for that page. The most reliable and accurate way to save a login is:

    1. Navigate to the web page in question using your web browser of choice.
    2. Enter your username, password, and any other required fields if applicable (security code, PIN, etc), but DO NOT submit the form.
    3. Click the 1Password button in your browser's toolbar, and select the vault button in the upper right hand corner.
    4. Click the “Save new login” option, and then change the title (if desired).
    5. Click the Save button.

    I'm sorry there isn't a more convenient way but unfortunately this isn't something we've found a way to automate yet.

    Thanks!

    Ben

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