1 Password 4 syncing to iPhone but not iPad

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lynjon
lynjon
Community Member
in Mac

I have recently added new passwords to 1 Password 4 on my Mac. I sync with my iPhone and my iPad by Dropbox. Strangely, the changes I made on my Mac synced Ok to my iPhone but not to my iPad. Any idea why this should be?

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  • Megan
    Megan
    1Password Alumni
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    Hi @lynjon,

    I'm sorry to hear that you're having trouble with syncing right now. First of all, it is important to check that you are logged in with the same Dropbox account on all devices, and that sync is enabled everywhere. Now, let's try resetting Dropbox sync to see if that gives things a little kickstart:

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync, and toggle Dropbox to OFF.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Reboot the Mac and iOS devices.

    • On the Mac, go back to the Sync preferences, and enable Dropbox. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back into the iOS app and re-enable Dropbox sync. It should work this time.

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