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Safari Extension Not working [resolved; uninstalled v3, restarted Safari, installed v3]

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mikemoreau
mikemoreau
Community Member
edited February 2014 in 1Password 3 – 7 for Mac

I just tried to install the Safari Extension into Safari 6.1.1 and I am getting the error message "Safari can't open "onepassword4-extension://activate/Safari" because OS X doesn't recognize …….

What am I doing wrong? I am using 1P 3.8.21

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  • Megan
    Megan
    1Password Alumni
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    Hi @mikemoreau‌,

    For 1Password 3 you will need the 1Password 3 extensions. The version 4 extension you are attempting to install will not be compatible with your version of 1Password.

    Please download the version 3 extensions from here: https://agilebits.com/extensions/mac/index.html

    This should get you all sorted out, but if you hit any further snags, we're here for you :)

  • mikemoreau
    mikemoreau
    Community Member
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    Thank you for getting me straightened out so quickly.

  • mikemoreau
    mikemoreau
    Community Member
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    Sorry to bother you again, but I used the link above and the loaded extension does not seem to work. It is not giving me an error message, but just does not do anything when clicked. In the Safari preferences it says it is 1P 4.1.0

  • Megan
    Megan
    1Password Alumni
    edited February 2014
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    Hi @mikemoreau,

    I'll admit, you have me a bit baffled here. I've tested that link and it does install the version 3 extension for me. I'd like to take a closer look at your system.
    I'd like to ask you to create a Diagnostics Report from your Mac. They are easy to generate and gives us an idea of what is going on 'under the hood' with your installation of 1Password. To create a diagnostics report on OS X 10.7 Lion or OS X 10.8 Mountain Lion, please follow these instructions:

    http://discussions.agilebits.com/discussion/12057

    [Note]: If you use OS X 10.6 Snow Leopard, generate the report by downloading a separate tool. http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

  • sjk
    sjk
    1Password Alumni
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    Thanks for sending the email with the report, @mikemoreau. We've received it okay and will be working with you through email to resolve this issue.

This discussion has been closed.