Missing right details sidebar

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PatriciaW
PatriciaW
Community Member

I've been switching between the beta and shipping (4.1.3) versions of 1Password so perhaps this has caused my problem. When I click on an item in the login list it does not show any details in the right sidebar. Yet it still fills in the details (for example I used 1Password extension to log into this forum.) What is wrong and more importantly how do I fix it?

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  • Megan
    Megan
    1Password Alumni
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    Hi @PatriciaW,

    I'm sorry to hear that you're having trouble with 1Password here. You're right, switching back and forth between the beta and release versions can create problems. In order to sort this out, I'd like to take a closer look at your system. Could you please send us a Diagnostics Report?

    http://learn.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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