Out of sync

Hi @ambivalentgeek‌,

I'm sorry to hear that you've been having trouble keeping things synced up. In order to give you the best steps to get this resolved, I'll need just a bit more information about your 1Password ecosystem there:

• Please let me know the version numbers of both 1Password and your operating systems on all computers and devices currently using 1Password.
• Where is your most up-to-date data file?

Once we have a few more details, we should be able to give you steps to get this all sorted out :)

Hi @ambivalentgeek‌,

Thanks for sending along the version numbers! Since there are multiple computers involved here, I'd like to take a closer look at your system to find out where sync is getting messed up.

I'd like to ask you to create a Diagnostics Report from each of your Windows PCs. They are easy to generate and gives us an idea of what is going on 'under the hood' with your installation of 1Password.

To create a diagnostics report please open 1Password for Windows, then click Help->Diagnostics Report->Export to File. Save the file somewhere you know you can easily locate.

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

In your email, please also tell us where your most up-to-date data is: does the iOS app have the most complete version of your password database, or is it on one of your PCs?

Once we see the report we should be able to better assist you. Thanks in advance!

Hi @ambivalentgeek‌,

Thanks for sending those reports in! We'll follow up directly via email so that we're not creating confusion or duplicating any efforts. :)