Dropbox discontinued on older versions of 1Password

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saad
saad
in iOS
This discussion was created from comments split from: DropBox login failed.

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  • whitenk
    whitenk
    Community Member
    edited April 2014
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    also a longtime 1password user. I just recommended it to all my colleagues, now I wish I could take that back.
    it is totally obnoxious that

    1. I already purchased your software and your app. now suddenly it no longer works and I have to buy it again?
    2. your error messages gives no indication whatsoever that an upgrade is necessary to address the issue. 'login failed: make sure your email and password are correct. error: (Null)' is completely unhelpful.
    3. you could easily have notified your customers of this. update the app that no longer works or send an email or something. but you chose not to do this. I am glad I happened to notice while I was at home so i could sync via wifi to my mac, if I had been traveling I guess I would just be SOL.
  • Megan
    Megan
    1Password Alumni
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    Hi @whitenk‌

    Unfortunately, the issue you are seeing is the result of a recent change that Dropbox made to their API. We've written a blog post that should answer most of your questions here: http://blog.agilebits.com/2013/08/08/1password-3-dropbox-sync-faq/

    But, the basic gist of things is this: due to these changes, 1Password 3 for iOS can no longer sync via Dropbox. Our new version is 1Password 4 for iOS has been built to work with Dropbox's latest and greatest sync technology. 1Password 4 for iOS has been for sale in the iTunes store since December, as a separate purchase from version 3 (the "old" and still supported version).  We did this because it's basically an entirely new application, built bigger, better, faster, and stronger.  It is also a universal app now, meaning you only require one purchase for all your iDevices associated with your Apple ID, using iOS 6 or greater. If the iOS device(s) you want to run 1Password on are running iOS 6+, the best solution is to move to 1Password 4 for iOS.

    You can check out 1Password 4 for iOS in the App Store:

    http://j.mp/1PasCS

    Once installed, just open 1Password 4 for iOS, tap that you have used 1Password before, then tap Sync with Dropbox.

    If you just need a way to backup your data to a Mac or PC for safe keeping, 1Password 3 for iOS has a nifty Backup & Restore option. 1Password can create an encrypted backup of your data file, and you can use a browser on a Mac or PC to copy that file to a place for safe keeping. Here’s our guide to get started with that:

    http://help.agilebits.com/1Password_touch/backup.html

    I sincerely apologize for the trouble here. We did our best to notify all 1Password 3 for iOS users of this change: there were 2 pop-ups in app prior to the change, and posts went out on both our blog and to all our newsletter subscribers. Unfortunately Apple does not provide a way for us to directly communicate with all our users in any way other than the in-app notifications. I'm so sorry if you missed these. If you would prefer to remain with 1Password 3, this version is still supported, and is able to sync with 1Password 3 for Mac using Wi-Fi Sync.

    Please let me know if you have any further questions.

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