Update error and rebuild

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padrai6
padrai6
Community Member
in Mac

I received a strange dialog box that asked me to uninstall 1password4 and then reinstall via Apple Store. Coincidentally there was already an update available for 1P4. I deleted the app and then tried to download. After three attempts to download and open, the app did not appear. It said it was installed but a search in Spotlight and a look in the Applications folder indicated no file. I restarted and then reinstalled and it worked.

However, upon opening 1Password after searching for it in Spotlight (it did not automatically install into the Apps folder), I found it and double clicked to open it. It tried to open and then gave me an error message requesting I retry opening it and if it still did not work, to contact you. I am contacting you with this discussion thread.

I am running a 2012 MacBook Pro in OS X 10.8.5.

THanks,
Patrick

Comments

  • sjk
    sjk
    1Password Alumni
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    Hi Patrick @padrai6,

    I'm sorry to hear you're unable to get 1Password 4 running again. We'd like to work with you directly in email to get this sorted out. To do that, please send us a Diagnostics Report from your Mac, along with a link to this topic and your forum username, to support+forum@agilebits.com. A brief comment here mentioning that you've sent the report would also be helpful.

    Once we see the report we'll be able to better assist you. Thanks in advance!

  • padrai6
    padrai6
    Community Member
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    I actually was able to download the update eventually and it now works.

  • sjk
    sjk
    1Password Alumni
    edited April 2014
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    That's great you were able to get the update downloaded and working! Thanks for letting us know. The App Store can sometimes be unpredictably stubborn. :)

This discussion has been closed.