problem solved..thanks anyway

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gretasmom
gretasmom
Community Member
edited April 2014 in Mac

Using MBP Retina 2013 with OSX 10.9.2
Purchased 1password from app store. I have my master password, but it won't work. I must have mistyped it in both times when creating it.
Tried to follow start over instructions. It doesn't find a data file.
I tried to re-open 1 password to start fresh and it just asks for the password that I don't have. Not sure how to uninstall and reinstall.
Please help! :((

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  • gretasmom
    gretasmom
    Community Member
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    I found the answer in Knowledge Base. Thanks anyway!

  • Megan
    Megan
    1Password Alumni
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    Hi @gretasmom‌

    I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.

    I'm so glad to hear that you found the answer you were looking for in our Knowledgebase, but I do apologize that we were unable to get to you in time to be useful. Please do let us know if you run into any further snags. :)

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