How do I reinstall 1Password for Mac
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Hi @TecomaBoy,
Did you purchase 1Password from the Mac App Store? If so, then you can re-download it from the purchased section of the Mac App Store.
If you purchased it from our webstore, then you can download it from: https://agilebits.com/downloads
Give that a try and see if it finds your data. If not, let us know and we'll dig in deeper to find out what is going on.
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Hi @Administrator, I purchased 1Password 4 for Mac directly from Agile (just before it went on the App Store) on 10/10/13. I received a receipt acknowledging my purchase with a Licence File link and a Download link. I've downloaded numerous times but cannot get 1Password to open (I get two error windows stating 1Password failed to connect to 1Password Mini. Quit and try again). Numerous attempts have failed to get it working. A check confirmed the 1Password data files are there. Any assistance would be appreciated as I fully committed to 1Password and now have no access to my secure logins.
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Hi @TecomaBoy,
So we can investigate further, could you please email us a Diagnostics Report from your Mac, along with a link to this discussion, to: support+forum@agilebits.com
A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!
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I have just emailed the report. I noted in that email that I remember removing what I think might have been the 1Password Mini icon at the top right hand of the Menu bar - this may be why it is not connecting. I await your advice.
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Hi @TecomaBoy
We've received your Diagnostic Report - thanks for sending it in! Someone from the support team will get back to you as soon as possible with some details.
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