syncing problems with newly added imac [moved to email]

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gglaze8
gglaze8
Community Member
edited May 2014 in Mac

Hi,
I am having trouble(I hate to say it...again..)with syncing my secure notes and also the logins on my newly installed imac.
I have the following working for purposes of this question:

1pw ver 1.0.9.340 on a PC
1pw ver 4.4 on an existing imac
and have now added a 2nd imac running 1pw ver 4.4 also.

I cannot seem to get all secure notes and logins to showup on the newly installed imac or the new secure note from the newly installed imac to show up on the other two machines as noted above.

imac #1 shows 209 logins, 20 secure notes
PC shows 208 logins and 20 secure notes
imac #2 shows only 78 logins and 1 secure note which I just added today on that same machine.

All are set to sync through Dropbox and have synced according to 1pw within the last few minutes.

When I look in dropbox I find a folder named 1 Password and inside, a file named 1 Password.agilekeychain.
Additionally, inside Dropbox(not in a 1 Password folder) is a file named 1 Password.agilekeychain.
The path shown in 1pw on the imacs is my name >(folder)Dropbox>file 1Password.agilekeychain.

I suspect this is the source of the trouble, but do not know enough about the sync process to continue.

Any help would be appreciated.

Thanks,
Gary

Comments

  • gglaze8
    gglaze8
    Community Member
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    Replying to keep this alive on the discussion.

  • Meek
    Meek
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    Hi @gglaze8‌,

    I am sorry to hear about the trouble with 1Password! Lets figure out whats going on.

    Could you please send us a Diagnostics Report from both of your Macs?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

    A short note here once you've sent the Reports in will help us to keep an eye out for it. :grinning:

    Once we see the report we should be able to better assist you. Thanks in advance!

  • gglaze8
    gglaze8
    Community Member
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    I have sent by email the diagnostics reports for both iMacs.

  • sjk
    sjk
    1Password Alumni
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    Thanks for sending the reports, @gglaze8. I've tracked down the second one you sent and am still looking for the first. Did you mail it from a different email address?

    .

  • gglaze8
    gglaze8
    Community Member
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    I did not send it to a different email address. I received a note from gmail that the email was not deliverable.
    I sent it again just now.
    Sorry for the delay.

  • sjk
    sjk
    1Password Alumni
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    Looks like your reattempt got blocked again, @gglaze8. I'm sorry for the inconvenience of that. Marshall's going to help you get this sorted out directly in email.

This discussion has been closed.