Upgrading to Mavericks

Hi Helen ( @hschaars ),

If you haven't already purchased a license for 1Password 4, simply enter your license information on our upgrade page to see your available discount on our 1Password 4 licenses.

1Password 4 can be downloaded from the downloads page.

You do not need to uninstall 1Password 3 before installing 1Password 4. When you open 1Password 4 for the first time, it should recognize your existing datafile and offer to import it for you. Read more in our Setting Up 1Password Guide.

If you have any further questions, please let me know, I'd be happy to help!

Hi Helen,

Oh dear! I'm sorry to hear about that - failed drives are never fun to deal with :(

Did you by any chance sync your 1Password data to Dropbox, or have any other backups of your drive?

Regarding the upgrade price, just enter your license key on our upgrade page here to see the options:

https://agilebits.com/store/upgrade

Hi Helen ( @hschaars ),

If the only copy of your 1Password data was on the drive that failed the only hope of recovery would be if it was still possible to somehow salvage it from there. Web searches for data recovery, drive recovery, etc. will reveal loads of information, including plenty of services that exist to attempt it (which can be quite pricey, more than the cost of the entire computer). It really makes me sad to be the barer of that unfortunate news.

The 1Password 4 sync page has an overview of the types of syncing you can do with 1Password 4. However, even when syncing 1Password data with Dropbox or iCloud, it is strongly recommended to do some other type(s) of backup(s) of all your data (not only 1Password's) that you really can't afford to lose. Mac users often use Time Machine for backups. And there are services like Crashplan.

Please let us know if you'd like more help with this or anything else.

I'm so glad to hear that you do have a printout of your password info, Helen. Even if the data entry can be tedious it's surely better than a total loss.

When you have a moment please check your private messages Inbox. Thanks! :)

Hi @hschaars,

Your data should be stored in the 1Password.agilekeychain file located at: ~/Library/Application Support/1Password/1Password.agilekeychain

If that file is on your new drive, you will be able to open it when you setup 1Password 4.

If you're having trouble locating the 1Password.agilekeychain file, please email us a Diagnostics Report from your Mac, along with a link to this discussion, to: support+forum@agilebits.com

Hi @hschaars,

Have you been able to recover the 1Password.agilekeychain with 1Password data from your old drive? We can help you more with that through email, like @JasperP suggested in post #12.

Your license information was emailed to you after purchasing the 1Password 4 license. I sent you a private message referring to this guide with instructions for adding your license:

How do I add my license to 1Password 4?

I've also remailed you the 1Password license information. I hope that helps. :)

Hi @hschaars,

I'm sorry your old 1Password data is still missing. To move on without it, installing 1Password 4 is the next step (unless you've already done that):

Installing 1Password 4 for Mac

Then go through the I’m new to 1Password setup for creating a new vault, etc.:

Setting Up 1Password 4 for Mac

After that you can add the license, but 1Password will run unlimited for 30 days without one so there's no rush.

And your old 1Password data can still be added later if you are able to find it.

We are here to help if you run into any further snags - don't hesitate to ask :)

Hi @hschaars,

Let's figure out where you're getting stuck and how to fix it. How have you been entering your data into 1Password and is the 1Password extension installed for the web browser you're using?

The Getting your information into 1Password section of this guide has instructions for doing that:

1Password 4 Basics

You can also manually save new Login items this way:

Saving a new Login manually

Here's the guide for changing passwords:

Updating your site's password

And Joe Kissell's Take Control of 1Password ebook can be a handy resource for 1Password usage.

That's awesome, @hschaars. It's nice to know the extension installation was the nudge 1Password needed to work for you! :)

Hi @hschaars‌

I completely understand not wanting to lose all your passwords! Don't worry, 1Password will automatically perform backups once a day, when it notices that your database has changed. If you'd like to perform a backup manually, simply go to File > Backup. :)

I hope this helps, but we're here if you have any further questions!