1P extension Safari 7.0.4 Mavericks not working
Safari v 7.0.4
MacBook Pro 2.7GHz, i7, 16GB RAM
Installed 1Password extension from
https://agilebits.com/browsers/download/safari?beta=false
When I click on the ‘key’ icon in Safari menu bar (I want to create a new password for a forum site), Safari opens a new tab ‘Failed to open page” and a dialog box announces ‘There is no application set to open the URL onepassword4-extension://activate/Safari'
I click on [Choose Application…] button and select 1Password.app then close new tab window.
When I click on the ‘key’ icon in Safari menu bar, the process repeats.
I am emailing you '1Password 4 Diagnostics Report for Kefalas'.
Comments
-
-
Ah, great.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:support@agilebits.com
SMTP error from remote mail server after end of data:
host aspmx.l.google.com [173.194.66.26]: 552-5.7.0 This message was blocked because its content presents a potential
552-5.7.0 security issue.0 -
Hi @Kefalas
I'm so sorry to hear that you're having trouble getting that Report sent in to us! Unfortunately, Google has been giving us a bit of trouble lately and refusing to send Diagnostic Reports. If you are able to send the Report in from another email account, please do so. If not, please upload the Diagnostic Report to Dropbox and include a link to the folder in your email.
I apologize for the inconvenience here, thanks for your patience!
0 -
OK, I've done exactly as you requested (Dropbox and another email).
Sorry for the delay. This forum doesn't appear to email notifications to me.0 -
Hi @Kefalas
Thanks for sending that Report in! I took a quick look in our system, but I was unable to find an email from the address you attached to your forum account. If you could send me a private message with the address that you used to send in the Report, I'd be happy to track it down and ensure that it gets answered quickly. :)
As far as receiving notifications for the forum goes, you can change your notification settings here: http://discussions.agilebits.com/profile/edit
0 -
I have sent you a PM.
0 -
Just as a follow up here. After reviewing Kefalas' diagnostics report I was able to resolve the issue that was causing the report to not send properly. Hopefully this applies to all other users who were having the same issue. If not, we'll be keeping our eyes peeled for other users experiencing the same problem to see if we can locate the cause of it.
As for the original problem, the user was running 1Password 3 for Mac, but trying to use the 1Password 4 extension. These are not compatible and would result in the screenshot that was provided above.
You can always get the correct browser extension by opening 1Password. Choosing 1Password in the menu bar (top left of the screen) and then choosing "Install Browser Extensions." This will take you to the appropriate page for the version of 1Password you are using.
There were two options for Kefalas, install the version 3 extension, or upgrade to version 4 for Mac, which would allow the version 4 extension to operate.
Hope that helps anyone else who may have encountered similar issues or stumbled on this via a Google search.
0
