1Password quit working

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ekstraordinarius
ekstraordinarius
Community Member
in Mac

I'm signed up to use the beta releases and my 1password stopped working on my Mac. I get the following error message: http://cl.ly/image/3c2J2U3v1C3q

Which says 1Password failed to connect to 1Password mini. I tried restarting 1Password but I keep getting the same message and it won't start.

I need to access my passwords asap, can someone help please?

Comments

  • Megan
    Megan
    1Password Alumni
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    Hi @ekstraordinarius‌

    I'm sorry to hear that you've been having trouble with 1Password lately. Please try this:

    • Open 1Password.
    • Click the 1Password menu, hold down the Control key, and select Quit 1Password and 1Password mini.
    • Restart the Mac.
    • Relaunch 1Password.

    If this does not help, we'll need to take a closer look at your system here to determine where things are getting tangled up. Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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