Syncing issues

Options
gerard
gerard
Community Member

I have 1Password (4.4.1) on several devices, and noted that the login lists do not entirely match on two of them. Then I realized that one of them was syncing via icloud and the other via dropbox (yeah, I know, it's pathetic). Anyway, I set them both to syncing via dropbox, but even though they both tell me they've synced, there's no change in the login list. They still don't match.

The devices are both MBPs running 10.9.

Any suggestions?
Thanks,

-gerard

Comments

  • Jasper
    Options

    Hi @gerard,

    Could you please try completely re-setting Dropbox sync:

    • On your iOS devices (if you have any), open 1Password 4 for iOS, tap Settings > Sync > Sync Service, then Disable Sync.

    • On your Mac(s), open 1Password 4 for Mac, and click the 1Password 4 menu, then Preferences. Click Sync, and then Change syncing.

      • Check the box to remove the data from Dropbox and confirm that you want to disable sync.
    • Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

    • Restart all your devices.

    • On one Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back to any other Macs and iOS devices and re-enable Dropbox sync.

    Please let me know if that helps! :)

  • gwalschap
    gwalschap
    Community Member
    Options

    @JasperP,
    There were some problems with my iOS devices (1Password recommended not merging the existing vault with the dropbox one), but I ignored it and went ahead anyway. I think it worked. At least all devices now show the same number of items in their vault.

    Thanks much!

  • Jasper
    Options

    You're welcome! Please let us know if you have any other questions. We're always happy to help! :)

This discussion has been closed.