Laptop not in sync?

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jefferis
jefferis
Community Member
in Mac

HI folks, I am using dropbox to sync and it had been fine up until recently. My desktop is still connected, but my laptop is now mysteriously using a local file instead of the sync file on dropbox. What is the best way to resync without deleting newer info?

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  • Jasper
    Jasper
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    Hi @jefferis,

    Sorry to hear about the trouble! Please try completely re-setting Dropbox sync:

    • On your iOS device(s), open 1Password 4 for iOS, tap Settings > Sync > Sync Service, then Disable Sync.

    • On your Mac(s), open 1Password 4 for Mac, and click the 1Password 4 menu, then Preferences. Click Sync, and then Change syncing.

      • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

    • Restart all your devices.

    • On your Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back to any other Macs and iOS devices and re-enable Dropbox sync. The local data will be intelligently merged with the Dropbox data.

    Please let me know if that helps! :)

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