1Password 4 crashes when importing a 1PIF file

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sjk
sjk
1Password Alumni
in Mac
This discussion was created from comments split from: Import of 1PIF data file crashes in Mac OS Mavericks [resolved; 1Password 4 upgrade & data import].

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  • Hemlaw
    Hemlaw
    Community Member
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    I have the same issue with 1P4 crashing when trying to import a 1pif file. Is there a process or fix you can post here?

  • sjk
    sjk
    1Password Alumni
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    Hi @Hemlaw,

    I'm sorry that 1Password is crashing when importing a 1PIF file. How did you create that file? Please select it in Finder, then press the Space bar to preview it with Quick Look. You should see groups of lines starting with:

    {"uuid": ***

    Similar to this:

    That's what a 1PIF file looks like when it's in the correct format to import with 1Password. If it looks different, are you able to recreate a new version (e.g. by re-exporting) and retry the importing?

    If you still can't get it imported we'd like to work with you directly through email to resolve this. Please send us a Diagnostics Report from your Mac, along with a link to this topic and your forum username, to support+forum@agilebits.com. A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!

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