Crash on startup (10.8.5, 4.4.1, HockeySDK) [try reinstalling app]

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brianboonstra
brianboonstra
Community Member
edited June 2014 in Mac

I can't get 1Password to start anymore. The crash log refers to a missing HockeySDK. Does anyone have advice?

Process: 1Password 4 [14741]
Path: /Applications/1Password 4.app/Contents/MacOS/1Password 4
Identifier: com.agilebits.onepassword4
Version: 4.4.1 (441008)
Code Type: X86-64 (Native)
Parent Process: launchd [244]
User ID: 501

Date/Time: 2014-06-10 18:42:02.898 -0500
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Interval Since Last Report: 3560 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 1 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: A570FA3C-D4D4-11B7-398C-00CB01358F01

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Referenced from: /Applications/1Password 4.app/Contents/MacOS/1Password 4
Reason: image not found

Binary Images:
0x10dbb7000 - 0x10de1ffff +com.agilebits.onepassword4 (4.4.1 - 441008) <973E3247-B142-3525-9606-422DCA71B53D> /Applications/1Password 4.app/Contents/MacOS/1Password 4
0x7fff6d7b7000 - 0x7fff6d7eb93f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
0x7fff84f8a000 - 0x7fff85087fff libsqlite3.dylib (138.1) /usr/lib/libsqlite3.dylib
0x7fff88f7c000 - 0x7fff88f8eff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff890ee000 - 0x7fff890eefff com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff8a0c4000 - 0x7fff8a0c4fff com.apple.Carbon (154 - 155) <1B2846B1-384E-3D1C-8999-201215723349> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8a2ea000 - 0x7fff8a358ff7 com.apple.framework.IOKit (2.0.1 - 755.42.1) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8a71a000 - 0x7fff8a81cfff libcrypto.0.9.8.dylib (47.2) /usr/lib/libcrypto.0.9.8.dylib
0x7fff8a97b000 - 0x7fff8a986ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff8aae8000 - 0x7fff8ad83ff7 com.apple.JavaScriptCore (8536 - 8536.30) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8c4d3000 - 0x7fff8c4d3fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8c663000 - 0x7fff8c934fff com.apple.security (7.0 - 55179.16.1) <49A6A8FD-124D-30E0-94C3-C73F8C9469E6> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8d225000 - 0x7fff8d276ff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff8de30000 - 0x7fff8dfdefff com.apple.QuartzCore (1.8 - 304.4) <84F0B40E-DF91-36F2-9F2E-3922234206A3> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8e108000 - 0x7fff8e293fff com.apple.WebKit (8536 - 8536.30.1) <56B86FA1-ED74-3001-8942-1CA2281540EC> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff8e5f6000 - 0x7fff8e652fff com.apple.QuickLookFramework (4.0 - 555.5) <8B9EAC35-98F3-3BF0-8B15-3A5FE39F150A> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 8 GB, SMC 1.25f4
Graphics: ATI Radeon HD 2600 XT, ATI Radeon HD 2600, PCIe, 256 MB
Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB
Memory Module: DIMM Riser B/DIMM 1, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x0198, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser B/DIMM 2, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x0198, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser A/DIMM 1, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x802C, 0x3138484631323837324A4438304544364434
Memory Module: DIMM Riser A/DIMM 2, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x802C, 0x3138484631323837324A4438304544364434
Memory Module: DIMM Riser B/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x0D9B, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser B/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x0D9B, 0x000000000000000000000000000000000000
Bluetooth: Version 4.1.7f2 12718, 3 service, 20 devices, 3 incoming serial ports
Network Service: Ethernet 2, Ethernet, en1
PCI Card: ATI Radeon HD 2600, sppci_displaycontroller, Slot-2
PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1
Serial ATA Device: WDC WD40EFRX-68WT0N0, 4 TB
Serial ATA Device: ST3000DM001-9YN166, 3 TB
Serial ATA Device: M4-CT128M4SSD2, 128.04 GB
Parallel ATA Device: OPTIARC DVD RW AD-7170A
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0xfd500000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2602, 0xfd510000 / 4
USB Device: Logitech Camera, 0x046d (Logitech Inc.), 0x08c9, 0xfd512000 / 6
USB Device: Flash Card Reader, 0x0424 (SMSC), 0x2228, 0xfd511000 / 5
USB Device: Portable Super Multi Drive, 0x152e (HLDS (Hitachi-LG Data Storage, Inc.)), 0x2571, 0xfd200000 / 2
USB Device: USB-PS/2 Optical Mouse, 0x046d (Logitech Inc.), 0xc01d, 0x3d200000 / 3
USB Device: ORTEK KH12 USB Hub, 0x05a4 (Ortek Technology, Inc.), 0x9733, 0x3d100000 / 2
USB Device: USB Hub/Keyboard, 0x05a4 (Ortek Technology, Inc.), 0x9733, 0x3d110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8206, 0x5d200000 / 2
FireWire Device: built-in_hub, 800mbit_speed

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