1Password will not start [try reinstalling 1Password application]

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David John O'Donnell
David John O'Donnell
Community Member
edited June 2014 in Mac

Hi,

I just get the spinning ball and then it crashes and asks me to contact support; see attached image.

I have restarted the app and also rebooted my Mac as well and this does not help.

What do I do now?

Thanks
David

Comments

  • demeester_roel
    demeester_roel
    Community Member
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    I have exactly the same problem since a few days.
    I'm using dropbox to sync my AgileBits password files.
    I've noticed there was a file "contents (My Macbook Air's conflicted copy 2014-04-12).js " which is a result of dropbox sync problem. But since there was also a normal contents.js i didn't pay much attention to it. Also .. from what i understand, this contents.js can be rebuild.

    I've check all other files, and they all 'looked' normal. No other 'conflicted copies'.

    The good thing is that on Android the 1Password Reader still works. I don't dare to sync my android copy to Dropbox anymore since i expect that it will no longer work.. I just saw a new FULL 1Password APP for android https://play.google.com/store/apps/details?id=com.agilebits.onepassword&referrer=utm_source=42matters.com&utm_medium=WidgetWeb so i'm going to try that one..

    I've just allowed to migrate the whole company to 1Password (in favor of keepass) I hope this decision is still valid.

    Roel

  • demeester_roel
    demeester_roel
    Community Member
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    I've just installed the new Android APP : http://goo.gl/hcRdIh , and synced it with Dropbox. I was able to open and read the file.

    I now remember that i've been trying to update 1password to the latest beta a few times, and that it always fails.. Maybe i should reinstall a stable version. Will do that now.

  • demeester_roel
    demeester_roel
    Community Member
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    Ok, installed the latest stable version 4.4.1 - and that seemed to fix my problem .. :)

  • David John O'Donnell
    David John O'Donnell
    Community Member
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    This happened just after the last update, wonder if I should remove it and download.

  • ugh
    ugh
    Community Member
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    Mine won't start either - so frustrating!

  • Jasper
    Jasper
    edited June 2014
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    Hi everyone,

    I'm sorry about the trouble with this! Please see here for the solution: https://discussions.agilebits.com/discussion/comment/129844/#Comment_129844

This discussion has been closed.