just purchased 1Password4

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coolgrandmacarole
coolgrandmacarole
Community Member

I have been using 1Password version 3.8.22. I just purchased 1Password 4. When I tried to install it, it wanted me to uninstall the old version. I am afraid of losing all my data in the old version. What do I do?

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  • Ben
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    Hi @coolgrandmacarole‌

    Your 1Password data is not stored within the application itself. As long as you don't use any uninstaller/"cleaner" utilities to remove 1Password, dragging the application to the trash will not delete your data.

    Thanks!

    Ben

  • Stephen_C
    Stephen_C
    Community Member
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    You will not lose your data simply by dragging the 1P3 app to trash (don't use any app cleaner app, though: they are inclined to sweep away everything you ever wanted, like 1P3 data). However, you shouldn't need to un-install 1P3 to run 1P4. Are you sure you're not being asked to un-install a browser extension? You will need to un-install any 1P3 browser extension and install the 1P4 extension in order to run 1P4 properly.

    Stephen

  • sjk
    sjk
    1Password Alumni
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    Hi @coolgrandmacarole,

    When I tried to install it, it wanted me to uninstall the old version.

    Did you download 1Password 4 for Mac from our website, then drag it from your Downloads folder into your main Applications folder? That's the installation procedure documented here:

    Installing 1Password 4 for Mac

    If you're still having trouble installing it, can you describe more about how you're doing it and what you're being asked to uninstall? Thanks!

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