Safari extension won't install

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Bart523
Bart523
Community Member
in Mac

Just bought 1 Password 4 for Mac and the Safari extension downloads but it won't install. Tried several times and no go. I installed the extension easily on my Chrome browser.

Comments

  • Jasper
    Jasper
    edited April 2014
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    Hi @Bart523,

    What happens when you try installing the Safari extension? Do you receive any error messages?

    • After clicking the Install button here, the 1Password extension for Safari should begin downloading.
    • Once the download finishes, double-click the 1Password.safariextz file in your downloads.
    • Safari will ask you to confirm the installation. Click the Install button.

    Where in that process does the issue occur?

    Thanks in advance for the additional info! :)

  • Cipinfo
    Cipinfo
    Community Member
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    I have the same problem. Safari extension is not installed even I followed all the steps.
    works with firefox but with safari 7.0.3. I tried several times and nothing nd nothihappens

  • Megan
    Megan
    1Password Alumni
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    Hi @Cipinfo‌

    I'm sorry to hear that you're having trouble here. Could you tell me where in the steps above you're having problems? Are you not finding a 1Password.safariextz in your downloads?

  • kurt.grossman
    kurt.grossman
    Community Member
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    In my downloads I can find the extension downloaded from AgileBits "1Password-4.2.1.safariextz", but when I double-click on it I get the error message: "The "Safari" application cannot be started. The application is installed in a virtual machine that cannot be located…" I have tried to open this file with Safari opened and closed.
    I downloaded the file again to see if I had made a mistake, but it was the same file.
    I'll look again…

    Thanks in advance!

  • sjk
    sjk
    1Password Alumni
    edited June 2014
    Options

    Hi Kurt,

    Can you try right-clicking on the downloaded extension, then selecting Open With > Safari from the context menu, and let us know if that works for you? Similar to this, but it may not be the "(default)" application:

    Thanks!

This discussion has been closed.