New MacBook Air - Can't unlock Dropbox File

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diamondd3217
diamondd3217
Community Member
in Mac

Good day.

I have read the many posts on this and therefore I am creating a new post for my issue to reference when sending the diagnostics report. Thank you.

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  • Stephen_C
    Stephen_C
    Community Member
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    I have deleted your duplicate post in order to keep everything in one thread.

    Stephen

  • Megan
    Megan
    1Password Alumni
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    Hi @diamondd3217‌

    A new forum post is certainly not necessary to initiate a support request, but I'm happy to help you out here if I'm able. I took a quick look in our system, but I was unable to find an email from the address you attached to your forum account. If you could send me a private message with the address that you used to send in the Report, I'd be happy to track it down and ensure that it gets answered quickly. :)

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