Master Password is not being recognized most of the time

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2511newkirk
2511newkirk
Community Member
edited July 2014 in Mac

Just downloaded 1password4 and set up my unlock password. Played around a bit and my password does not get recognized most of the time. I know it is correct because it unlocks sometimes. What am I doing wrong?

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  • sjk
    sjk
    1Password Alumni
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    Hi @2511newkirk,

    I'm sorry that 1Password is rejecting your Master Password most of the time.

    Can you describe more about the pattern of your success/failure with it? For example, do you open 1Password and type your MP several times before it eventually works? And does it sometimes work on the first try?

    Does your MP contain a lot of characters, maybe with some symbols, that could be causing you to be mistyping it more than you expect?

    Are you using input sources to type in other languages and maybe are temporarily switched to the wrong one when typing your MP?

    Is there anything you can think of that you're doing differently right before it does work? Good news is that it is working at some point. We just need to figure out how to make the success rate something normal. :)

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