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Explorer Crash / Windows 7 64bit

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EASG
EASG
Community Member
in 1Password 4 for Windows

Hi, after installing 1 Password I must see that the Microsoft Explorer (not the Internet Explorer) crashes very often. If I deactivate the autostart of 1 Password this symptom disappears. Any hints? Thanks!

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  • DBrown
    DBrown
    1Password Alumni
    edited August 2014
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    Do you mean Windows Explorer, the tool you use to view files and folders on your PC? This is the first mention of Explorer crashes. :/

    Do you have any antivirus, antimalware, or firewall software installed on your PC? I ask because some of those detect 1Password's helper and consider it a threat (what's known as a false positive).

    Have you tried any of the tips in this knowledgebase article on the helper and the article it links to?

  • svondutch
    svondutch
    1Password Alumni
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    Hi, after installing 1 Password I must see that the Microsoft Explorer (not the Internet Explorer) crashes very often

    @EASG‌ What crash? Can you send us a screen shot maybe? Thanks!

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