Reinstalled, backup file restored = 100 empty entries :(

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dendroaspis
dendroaspis
Community Member
in iOS

I bought 1Password in Dec. 2013 and yesterday I updated it together with ios8.

Result: 3 of my Passwords are no longer there because i didnt have the pro version.

So I read the discussion here and followed the steps to backup the data via iTunes an my HDD.
I reinstalled 1Password and restored the backup data. But the result is that I see all of my entries, but they are all empty. All named: "unnamed"

I m really angry now. Lost over 100 passwords. Please HELP!

Regards

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    I believe it's a UI bug rather than data lost. Try terminating 1Password (not just closing) and seeing if they display properly afterwards.

  • dendroaspis
    dendroaspis
    Community Member
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    Oh my god, it works, you saved my life!

    I made the restore process severel times without success - but terminating and reopening solved my problem.

    Thank you very much!!

  • Ben
    Ben
    Options

    Glad to hear @littlebobbytables‌ was able to get you sorted out, @dendroaspis‌. Our developers are aware of the UI glitch and are working on a fix.

This discussion has been closed.