1Password greyed after upgrade to 5.0.1

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otak
otak
Community Member
in iOS

Hi
1Password was working well for me on my iPhone iOS 8 on version 5.0
However since upgrading to 5.0.1, 1Password icon is greyed out. Tapping on the icon attempts to install it, then reverts to greyed out state.
I've attempted resetting the phone as well as deleting 1Password and reinstalling, but the same fate ensues

Any suggestions on a possible fix?

Comments

  • Ben
    Ben
    Options

    Hi @otak‌

    Can you please make sure restrictions are not enabled on your device?

    1Password is rated 17+ due to the fact that it contains a web browser.

    Thanks.

    Ben

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @otak,

    I'm sorry to hear that you're having trouble installing 1Password. Could you please check if you have any restrictions enabled on your device? Because 1Password has a built-in browser, it carries a 17+ rating, so if you have parental controls enabled on your phone, you will not be able to install the app.

    I hope this gets you sorted out, but if you have any further questions or concerns, we're here for you!

  • Nedlyto
    Nedlyto
    Community Member
    Options

    Hi,

    Same problem here with my iPad mini after iOS 8 update, and yes I checked restrictions and I don't have them enable.
    Any other solution?

    Thanks
    Best regards

  • Ben
    Ben
    Options

    Hi @Nedlyto‌

    Are you installing via iTunes or through the App Store on the device? Could you please try the other method?

    Thanks.

    Ben

This discussion has been closed.