Sync: switched from DropBox to new iCloud Drive, problems

Hi @dmbourdon,

Can you explain more about what you're seeing as in what's not working exactly?

Also, are you using 1Password 5 at the Mac App Store or from our website?

Hi @ciprol,

Tapping on 'Sync with iCloud' is unresponsive.

That does sound like iOS was having issues with the iCloud service on the device, that may explain why you had to reboot your iOS devices to fix this.

However, it stated that it has sync'ed but it's not reflected on the iCloud Drive.

We do not use iCloud Drive, we’re using CloudKit sync, which is similar to iCloud Sync we had on prior versions of iOS and OS X. iCloud Sync/CloudKit and iCloud Drive are two separate services but uses the same iCloud account to store data.

You won’t see anything from 1Password in your iCloud Drive but you may see it in iCloud Drive > Manage Storage settings on either OS X or iOS.

. It seems that 1PW on iOS and Mac have each created a file of their own.

That’s not likely because the purpose of CloudKit is that it is enforcing the same data across all devices connected to that account.

Have you tried rebooting your Mac like you did with iOS devices? We’re seeing more people saying that reboots on both Mac and iOS would get things working.

If not, can you tell me what you see when you open 1Password on the Mac, unlock, and go to the 1Password Menu > Preferences > Sync. What’s the status there?

Hi @Ciprol,

1) 1PW Mac was able to successfully created a vault file on iCloud Drive. This suggests that 1Password Mac was working fine, not needing a reboot.
2) 1PW iOS was not able to see this vault file on iCloud Drive but worked elsewhere.

1Password does not use iCloud Drive nor does it store any vault files in iCloud Drive. You might be looking at migrated data from Apple when you chose to upgrade to iCloud Drive. For some reasons, Apple migrated some data files from the previous iCloud sync version of 1Password into iCloud Drive that shouldn't happen at all.

When you upgrade to 1Password 5 for iOS from 1Password 4 on the same iOS device, we migrate your data from a vault file into a database stored on CloudKit owned by your iCloud account.

a) Can 1Password iOS correctly use iCloud Drive like the way it uses Dropbox?

No, iCloud Drive is not supported in any way. It doesn't work for the type of format we use. CloudKit is an API that stores your data in a private database structure owned by your iCloud account. It is not directly accessible by users, only 1Password app itself can read from it and write to it via API calls to CloudKit servers.

iOS and OS X itself handles the data transport from CloudKit and to it for us. So if OS X and iOS processes are stuck, it can't sync anything. When you change something in 1Password itself, it is stored locally until OS X / iOS finishes the task. That's why reboots sometime fixes thing.

b) Is this present issue a result of my ownership of 1PW Mac (Agilebits store) instead of Mac App Store version? In other words, was 1Password iOS only expecting the sync file to be stored via CloudKit Sync?

1Password 5 for iOS is accessing the CloudKIt server via your iCloud account to read your 1Password database, the same way 1Password 5 for Mac does. CloudKit is the truth, both apps check against it to get the latest accurate data. That's why two separate set of data doesn't make sense because there can only be one database that 1Password checks against. Unless you're signed into two different iCloud accounts, then 1Password would be accessing a different database.

It sounds like there's something misconfigured here. To help us figure this out, please email us your diagnostic report for both Mac and iOS. This article will explain how to generate the report in both apps, please email it to us at to support+forum@agilebits.com with a link to this thread.

By the way, just in case, you're not using 1Password's Folder Sync to store a vault onto iCloud Drive, right?

Hi @Ciprol,

I think it's a 1PW Mac (Agilebits version) issue as this version doesn't have CloudKit functionality.

You're correct, the webstore version of 1Password is not able to sync using iCloud in 1Password 5. Unfortunately, using Folder Sync to iCloud Drive, while a clever workaround, won't keep your data synced to iOS, because 1Password 5 for iOS is not looking for your data in iCloud Drive.

Please have a read-through our Web store and iCloud FAQ.

If you would like to switch to the Mac App Store version of 1Password to continue syncing with iCloud, please let us know and we'll help you out!

Hi @littlebobbytables‌

You're right, it is a bit confusing. One of our developers is actually working on a blog post to hopefully clarify things a bit - stay tuned!

Hello All! We are continuing to work on getting to everyone individually.

@Ciprol - thank you for including your ticket number, you should see a response in your inbox from us directly.

@markmcginn - Do you have an email that we can look at for you? We've been looking at individual purchases to see if refunds can be made. We are truly sorry for this situation, and unfortunately, the Apple store does not provide a way to convert Webstore licenses to Mac App Store versions. As a long time user, I'm guessing you would have used something other than iCloud, as it is a feature only recently introduced. When we launched the 1Password 4 for Mac upgrade last year, we asked that anyone wanting iCloud purchase from the Mac App Store, as iCloud is a service controlled by Apple.

We've tried our best to help all our customers, responding to individual emails as quickly as we can. Something like a 1-day sale as you suggested would result in thousands more people who were upset they missed the sale. Also, spamming our webstore purchase email list is something we would never do - if you had no need for iCloud sync, or were using 1Password for Windows, it would be unneeded marketing, which could also result in more customer confusion. We would be more than happy to help in the transition to Dropbox or WiFi, so please let us know if we can be of assistance.