1 Password 5.0.2 won't open after update ?

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lizacrotty
lizacrotty
Community Member
in Mac

I got a 1 password update reminder so I installed it and now 1 Password won't only on my mac here's a copy of the error, I have restared my MacBook Pro but still won't open

Process: 1Password 5 [343]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [343]
User ID: 501

Date/Time: 2014-11-04 10:25:48.587 +0000
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 7A986EE8-A2DC-FF54-AB93-B2E332CBE07C

Time Awake Since Boot: 100 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Comments

  • Stephen_C
    Stephen_C
    Community Member
    Options

    Try dragging the 1P app to the trash (don't use any app cleaner tool) then re-download and re-install.

    Stephen

  • rickfillion
    rickfillion
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    Hi @lizacrotty‌,

    Sounds like the download got corrupted somehow. I've seen this happen a couple times. The solution is exactly as @Stephen_C says. Simply drag the application to the trash, and redownload from our website.

    Rick

  • lizacrotty
    lizacrotty
    Community Member
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    Thanks for such prompt reply, yes that worked perfectly.
    PS - thanks to 1password for a fab app, I use to waste so much time searching for password or worse using the same one for everything, now I am a 1password queen!!!

  • rickfillion
    rickfillion
    Options

    That's great to hear, @lizacrotty. :smile:

This discussion has been closed.