Version 5 won't open my data
when i installed version 5, the installer said that it can see i already have a data file, and should it be opened. when i say yes, nothing repopulates, and i am left with a totally empty application. I can locate a backup file in the hidden library drive, but it is a zip file, and when i click on it, i get the message that there is no application that can open the file. It is a little file, 9 kb, and i am hoping the size doesn't mean that it was overwritten by the new blank database. What should i do?
Comments
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Hi @Mary Lee Keane Given the severity of what you're describing I'm going to suggest you submit a Diagnostic Report.
I'd like to ask you to create a Diagnostics Report from your Mac:
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4Then attach the entire file to an email to us: support+forum@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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