How to change email address associated with my license

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giusep71
giusep71
Community Member
in Mac

Hi, can you please advise how can I change the email address associated with my 1Password license (I mean the address used to purchase the license from Agilebits store)?

Thanks

Comments

  • Jasper
    Jasper
    Options

    Hi @giusep71,

    Please send us an email with your license details and we'll help you out. support@agilebits.com

  • kahanna03
    kahanna03
    Community Member
    edited November 2014
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    I changed my Apple Itunes ID a couple of years ago from kandyhanna to my email - [email address edited out to avoid spam]. I created the 1password account with the old Apple ID and have forgotten the password that I used. Is there some way to resolve this issue using the security questions?

  • Megan
    Megan
    1Password Alumni
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    Hi @kahanna03‌

    I'm sorry to hear that you're having trouble here! Unfortunately, Apple gives us no access to purchase records from the Mac App Store, so you will need to contact them directly to get this sorted out. But I see no reason why you wouldn't be able to access your old AppleID by answering your security questions.

    I hope that Apple is able to help you out - please let us know if you have any further questions or concerns. :)

  • kahanna03
    kahanna03
    Community Member
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    I have contacted Apple, somehow when I got my IPhone I decided to change my account ID to my email address. It let me do that so the account Kandyhanna no longer exists. Is the account information for 1Password associated with my email? The email for the old username was exactly the same. I just need to recover the password for the 1Password application. Is that possible?

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @kahanna03,

    For your privacy and security, your master password is known only by you. We cannot reset it for you and you cannot change it without entering the old one. There is also no "back door" to access your data without the master password. If there were, that would be a security hole that criminals could exploit to steal your information.

    If you think you know what the password is, but it is not being accepted, please try some of these tips.

    • If you have accents such as è, î and so on, try replacing it with the regular character such as e for è and see if that’ll get you in.
    • Try leaving the caps lock on and/or off. You can also try copying and pasting your master password in a text editor. Make sure it’s an editor that doesn’t sync to the cloud automatically (you wouldn’t want to expose your password in clear view). Copy the password and then paste into the master password field in 1Password.
    • If you entered the password hint for this data file, 1Password will show it automatically in a prompt after every three incorrect attempts. Confirm it’s the right hint that you entered because if not, you may be looking at a different data file.

    Please try each tip, for we have found them to be the most common causes of this problem. If you cannot remember the password, you will need to restore from a backup or start over. You can do a restore from File > Restore, or you can start over using this link.

    https://guides.agilebits.com/1password-mac-kb/5/en/topic/starting-over

    If you've really never stored anything in your 1Password data file then starting over is really easy -- but you'll want to make sure and provide a good "password hint" so you don't forget the master password again.

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