Difference between 1password and 1password5 and Anchor icon.

Hi @Matlas,

Which you decide to you is really a personal preference. If you want iCloud sync then that makes the decision easy (you should use the Mac App Store version). If iCloud isn't a big thing for you, then it really doesn't matter, but you need to pick which you'd like to stick with. Once you've made a decision about which you'd like to use, let us know and we can guide you to making sure your data is in the right place and we can help you remove the other.

Rick

Hi @Matlas,

I am so glad you are thinking about the security of your data - thats what we like to see!

The great thing about 1Password is that the security of your data never depends on the security of the sync service that you choose. This means that we can be very confident about storing 1Password data in the cloud.

Your data file is encrypted with an exceedingly secure encryption algorithm called AES. Even if someone were to acquire a copy of your 1Password data file, it would be extremely difficult (approaching impossible in a human lifetime) for them to actually gain access to your passwords without your Master Password. In short, we believe it is just as secure as having the data on your laptop. To learn more about cloud data security, have a read through our Knowledgebase article on Cloud Security.

And you can see the thoughts behind our data format's design here.

Also, you can check out our blog for many more articles that go into the nitty gritty math behind what makes 1Password so secure.

In terms of flexibility, Dropbox is our most flexible solution, as it is available for Mac, iOS, Windows and Android. Some users prefer iCloud, as it is built right into their Mac/iOS system, with no need to download a separate app. We do our best to offer a variety of sync options so that users can choose what is best for their needs.

I hope this helps, but we're here if you have any further questions or concerns!

Hi @Matlas‌

Here's what I would suggest.

1. Open whichever copy of 1Password you normally open, the one where you can see all of your entries.
2. Enter 1Password's Preferences and go to the Backup tab. Click on Backup Now and then click the Show Files button.
3. You will now have a Finder window open at the location of your 1Password backup files. Copy the latest one to your Desktop.
4. Go back to 1Password and quit it using the ⌃⌘Q keyboard shortcut, this will quit both 1Password and 1Password mini.
5. Drag the copy of 1Password 5 to your Trash.
6. Reboot your Mac
7. When you launch 1Password if it behaves like you're a new user then you can follow this guide and point it to you backup file on your Desktop and we have a page specifically about doing this.
8. You would then want to set up iCloud Sync and we have a guide for that too.

If in step 7. 1Password launches and behaves like you have a vault already see if your normal Master Password works. If it does and the contents of your vault are there you're fine and can proceed to step 8. If you can't then it sounds like at some point a second vault has been created and we will need to get rid of that. For that you'd want to follow the steps in our Starting Over guide, following the steps for the If you use the Mac App Store version of 1Password:.

If you have any questions before doing any of this please let us know and we'll work with you to ensure you feel confident about what you need to do.

Hi @Matlas‌

What you'll want to do is follow our guide for Starting Over. I advise following the steps for both versions of 1Password, both the Web Store and the MAS. With both sets of support folders moved and the reboot completed, 1Password should behave as if it had never been opened before. If it isn't, I can only assume you've been a 1Password 3 user waay back^

At that point what you will want to do is follow the guides for Getting started again on a new computer and specifically Restore from backup, using the backup file on your Desktop.

You'll not that all of the steps talk about moving folders not deleting so nothing is irreversibly destroyed by anything you have done or are about to do.

^ If you have been a 1Password 3 user on this machine you may also need to move the following folder to your Desktop or wherever you're storing all the support folders that were in your Library folder. This additional folder to move is ~/Library/Application Support/1Password

Let us know how you get along.

Hi @Matlas‌

I apologise that this is taking so long to fix. It seems you have quite a few places where 1Password has stored information.

Open 1Password and go into its preferences. Switch to the Sync tab and click on the Change Syncing.. button. There will be a checkbox in the confirmation window, please tick that to delete the iCloud data which represents this empty vault and confirm.

As you already have a good backup of all your items on your Desktop from the steps in post #9 I would like you to follow the Starting Over guide but with one small difference. In the guide it suggests moving the folders somewhere safe like your Desktop. The folders at the moment though represent an empty vault that was stored in your iCloud. You don't want or care about the empty vault so in that Starting Over guide simply drag the folders to your Trash. You can do this because you have your good backup on your Desktop.

At this point we should have taken care of each redundant copy of your vault and you should be able to follow the guides for Getting started again on a new computer and specifically Restore from backup, using the backup file on your Desktop.

In the horrifying position where you still can't, and you're still being asked for a Master Password it ought to look like this (see below).

If you click where it says click here you will get a drop down menu and you can select the option of Restore from backup... (see below)

This should result in a vault with the contents of your backup in 1Password (MAS) as you deleted the 1Password 5.app following the steps in post #9.

Then all you need to do is set up syncing with iCloud (which will be empty now) and you should hopefully be able to stop cursing 1Password and me and get back to using it to keep your passwords secure and synchronised over your various machines and devices.

Hi @Matlas,

I'm so sorry that this process has been frustrating for you. Let's get a better idea of what's going on here.

I'd like to ask you to create a Diagnostics Report from your Mac:
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!