On the Amazon marketplace I see "1Password Reader", and on Google play I see "1Password". Both of the applications are released by agilebits. What is the difference between these two applications, and why aren't they both available on both market places since they are both for Android devices?
If they are the same, then that begs the question of why there are two different names, and icons for each one. To be honest, the word "Reader" implies to me that it won't allow me to interact with my data beyond reading it, which is NOT something that I'm ok with. I want the full application, but I'd much prefer that I purchase it from Amazon since my wife uses the same Amazon account on her phone.
Finally, let me say that hiding the application's price behind an in-app purchase was quite sneaky. I purchased the Windows version thinking that I was getting the android version free. Then I download the android version from Google only to find out that I will have to pay an additional $4.99. It would have been much better had you simply provided the application as an outright purchase, not as a free app with a time-limit. But since you are doing the in-app purchase route, then I highly advise that you include the purchase price in the applications description, and make it so that it is plain to see. (Meaning put it near the top of the description.)
Lastly, I understand that you provided forums for the users to communicate, but not providing users a means of contacting you via web-form, or email is very shoddy customer service, and an underhanded trick to shirk customer service off onto your user community. This kind of tactic does nothing to establish my trust in your company, or its products.
You work hard to establish a brand name that people can trust. But things like what I'm complaining about above can be very detrimental to your company in the eyes of a new customer. We are talking about a security based application, yet I have gotten no feeling of security from your companies method of handling customers. Take that to heart, and do with it what you will, but you needed to be made aware of the issues. But whatever you do, please do anwer my first couple of questions at least.