Problems with Master Password [Moved to email]

Hi @rojaan,

Is it possible that you ever downloaded/ran 1Password from our website? You may want to follow those same Starting Over steps, but go to the locations it gives for the Webstore version of 1Password. If you have data there (~/Library/Application Support/1Password 4), upon running 1Password from the Mac App Store for the first time (or after a starting over), that data gets copied into the Mac App Store version's location. It's meant as a way to allow people to switch from one install kind to the other easily. But in some cases it can make Starting Over a real pain.

If that's not the case, then let us know and we can look at other options for what could be going on here.

Rick

Hi @rojaan,

So I tried the original password in 1Password for MAC and it accepted it. How is this possible as it was getting it from the iCloud?

When you created a new data file, it also created the encryption key that is encrypted by the master password you picked and it gets pushed to iCloud. However, it is possible that when you change your master password, the app did not push the same encryption key file but re-encrypted with the new password. That's why the app can still decrypt your data with the older password, the encryption key remains the same through the master password changes.

Can you double check to make sure your changes are showing up in both directions? If not, that would explain why the file didn't sync over.

I have another issue now... I just accidentally downloaded 1Password for MAC on my MB Air under a different Apple ID. I wasn't aware that I was logged in under the different user. So now I have paid twice for the product, how can I get a refund?

All sales at the Mac and iOS App stores are managed by Apple, to get a refund, you'll need to contact iTunes support team. They usually understand this situation and should issue you a refund. Here's how to contact them: https://www.apple.com/support/itunes/contact/. Explain carefully what happened and they should take care of you.

Hi @rojaan

Can you try the following please.

1. Create a test item on your MBP with 'MBP' in the title
2. Create a test item on your MBA with 'MBA' in the title
3. Create a test item on your iPhone with 'iPhone' in the title

Besides the device where the item was created, do any of them appear on the others? e.g. MBA item appears on the iPhone. This will help determine if iCloud simply doesn't seem to be working at all or if it's a specific machine having issues. With this knowledge we'll know a little more of what's going on and continue the troubleshooting process from there.

Hi @rojaan,

before you replied to my thread I raised another entitled '1Password for OS X and iOS not syncing across devices' as syncing is not working properly across my devices.

Ah, thanks for telling me. I've merged both threads into this one, so we can stay on the same page. That may explain why the master password change didn't sync properly.

Can you assist please? Kind regards. (PS. I contacted Apple and they were very helpful, thank you).

It looks like Adam has followed up and you've replied, so we'll continue in this single thread now. Glad to hear Apple helped you out.

I did as you said and the MBA and iPhone synced so I can see the secure notes I created for these two on both devices.

That's great news.

MBP did not appear on either of these and MBA and iPhone did not appear on MBP. Kind regards.

Ok, first thing first. iCloud sync is based on your AppleID. So, if your AppleID on MBA and iPhone is different from the MacBook Pro, that would absolutely explain the problem.

Can you tell me if you've changed the AppleID back to the same one on MBP and all three devices are using the same AppleID or is the MBP still using a different AppleID?

On the Mac, you can find out which AppleID is signed in for iCloud by going to the System Preferences > iCloud.

Hi @rojaan,

Can you save a text file into your iCloud Drive on MBP and see if it shows up on MBA.

If yes, please email us your diagnostic report from the MBP to support+forum@agilebits.com with a link to this thread.

Let me know when you sent it, so I can look for it.

Thanks!

Hi @rojaan

I've found your email and somebody will be in touch soon regarding it.

Is syncing the only issue remaining at the moment?

ref: ZTZ-37266-339

Hi @rojaan,

Since we're working through this last issue directly via email, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support+forum@agilebits.com - we're here for you. :)