5.4.1 (504101) Crashing when no network available

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holgr
holgr
Community Member
in iOS

Hi,

I noticed today that while having spotty to no cell coverage, the beta crashed before even asking for Touch ID. It just hung at the splash screen and then subsequently crashed after a while. I was unable to open the app.

Cheers,
Holger

Comments

  • nathanvf
    nathanvf
    1Password Alumni
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    Hi @holgr,

    Hopefully we should have already received a crash report for what you experienced.

    But I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Please include information on what kind of syncing setup you had at the time the crash occurred. Was it wifi sync, DropBox, iCloud?

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • holgr
    holgr
    Community Member
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    Sent. Support ID: FWD-33497-691

    I'm using Dropbox sync (forgot to mention in bug report, sorry :( ).

  • MrRooni
    MrRooni
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    Thanks @holgr, we received the report and will be digging into it.

This discussion has been closed.