Accidental double purchase! Can I have a refund? :-)

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SplitNifty
SplitNifty
Community Member
in Lounge

I accidentally bought 1Password twice! I bought through the app, didn't get a confirmation screen (but did get a confirmation e-mail I didn't see), and then bought the student license through the website because I am dumb and didn't pay attention! Can you guys refund my initial purchase of a license (which I haven't used)?

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  • Megan
    Megan
    1Password Alumni
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    Hi @SplitNifty ,

    Of course we're happy to refund your purchase if you accidentally doubled-up. I located your account in our back office records (by searching the email address in your forum profile) and I've refunded your duplicate purchase.

    I hope this solves everything for you, but if you have any further questions, we're happy to help!

    ref: 844461

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