Forgot unlock code

I've forgotten my unlock code for the iPhone version of the app. There doesn't seem to be a way to reset it. There are no options on the device, just the prompt for the 4 digits. How can I reset my unlock code, so that I can access my passwords from my phone?

Comments

  • NikNik 1Password Alumni
    pateras wrote:
    I've forgotten my unlock code for the iPhone version of the app. There doesn't seem to be a way to reset it. There are no options on the device, just the prompt for the 4 digits. How can I reset my unlock code, so that I can access my passwords from my phone?

    So sorry about that. =(

    Your 1Password unlock code is known only by you, and we cannot reset it for you; if we could, that would be a security hole that criminals could use to steal your data. If you cannot remember the unlock code, you will need to delete the app from your device and start over by reinstalling the version of 1Password you purchased.

    If you start over, there are a few ways to retrieve your data after you've reinstalled the 1Password app:

    * If you've been using Dropbox to sync your data with 1Password for Mac or Windows, just set up Dropbox syncing again in the app and your data will start syncing to your iPad automatically:
    http://help.agile.ws/1Password3/cloud_syncing_with_dropbox.html

    * If you've previously synced your 1Password data with 1Password for Mac, you can easily restore your data during the next Wi-Fi sync:
    http://help.agile.ws/1Password3/sync_to_iphone.html

    * If you've used the built-in "backup and restore" feature to save a backup copy of your 1Password data, you can use it again to restore that saved backup file. You can read more about our backup and restore option here:
    http://help.agile.ws/1Password_touch/backup.html

    You don't have to repurchase 1Password in order to reinstall the app, providing you're still using the same iTunes account that you used to purchase the app originally; you will be able to download the current version for free.
    http://support.apple.com/kb/ht2519
  • Thank you. I had replaced my phone, and re-downloaded the app, and wasn't prompted for new credentials. I assumed that was the same thing as re-installing it. Doing an actual re-install worked.
  • NikNik 1Password Alumni
    pateras wrote:

    Thank you. I had replaced my phone, and re-downloaded the app, and wasn't prompted for new credentials. I assumed that was the same thing as re-installing it. Doing an actual re-install worked.

    Glad to hear it! Thanks for taking the time to update the thread.
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