Problem with master password on iPhone

My master password for the iPhone app and for the desktop software are the same. But the iPhone app not recognized.

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  • khadkhad Social Choreographer

    Team Member
    Hi Kinkiriquillo,

    Welcome to the forums. I'm sorry you are having this problem.

    Your Master Password does not have to be the same between 1Password for Mac/Windows and your 1Password iOS app(s). Many users like to have a less-complicated one for 1Password iOS apps because of the interaction using the much smaller virtual keyboard. Because they do not have to be the same, they are never synced from one device/platform to another.

    Your master password is used to encrypt all your confidential information for each item that has the master password enabled; without this password the data in these items cannot be recovered. Your 1Password master password is known only by you, and we cannot reset it for you; if we could, that would be a security hole that criminals could use to steal your data.

    If you cannot remember the password, you will need to reset your master password. Make sure you're using the latest version of 1Password on your iOS device and then navigate to More > Settings > Security and tap Reset Master Password. Note that any entries that were previously protected by the master password will be permanently lost.

    If you reset the database there are a few ways to retrieve your data after the reset:

    * If you've been using Dropbox to sync your data with 1Password for Mac or Windows, just set up Dropbox syncing again, and your data will start syncing to your iPhone automatically. Please see this guide for instructions:

    http://help.agile.ws/1Password3/cloud_syncing_with_dropbox.html

    * If you've previously sync'ed your 1Password data with 1Password for Mac using Wi-Fi, you can easily restore your data during the next Wi-Fi sync:

    http://help.agile.ws/1Password_touch/sync_to_mac_manually.html

    * If you've used the built-in "backup and restore" feature to save a backup copy of your 1Password data, you can use it again to restore that saved backup file. You can read more about our backup and restore option here:

    http://help.agile.ws/1Password_touch/backup.html

    I hope that helps. Please let me know.

    Thanks!
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