Master Password was declined but i know my password -.-

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sabanb
sabanb
Community Member
in iOS

Hi dear 1Password team I've bought a new iOS device and wanted my safe from my last device to switch on my new one.I went on existing safe transfer -> Sync with iCloud, then I will give my master password which I know 100% and There is just me WRONG PASSWORD on my Display.I need urgently help.Thank you in advance

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @sabanb: First and foremost, AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    But also be sure to double-check your iCloud setup as well. If you're syncing with the wrong data, then of course your Master Password won't work:

    https://support.1password.com/icloud-troubleshooting/

    If that doesn't help though, you will need to either restore from a backup, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

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